Q. What is the procedure for calling CTI with an emergency?
A. If you have an issue which cannot wait until normal business hours, you should call 858-578-3550 x600 and leave a message, please include your name, phone number and a brief description of the problem. (Extension 600 is only for after-hours support calls ONLY.)
Q. What are your normal hours of operation?
A. We are open Monday thru Friday, from 6:00 am – 5:00 pm (PST), closed Saturday, Sunday, and select holidays.
Q. If I have an after-hours emergency, how long can I expect to wait before being called back
A. Our after hours emergency support call back policy is the best in its class, with a maximum wait time of only 30 minutes or less, every day of the year!
Q. Can I send an email to request support?
A. Yes, you can email us at support@corrtech.com, or use the support request form on the website. We guarantee a response to Email requests by the next business day. However, if you have an urgent issue, please call our hotline mentioned above so that we can get you the support that you need in the shortest amount of time.
Q. Is there an additional charge for calling support?
A. No, not normally, but in some cases, cost of support may not be included in your contract agreement. If this is the case, the CTI technician will inform you as soon as possible during the call so that you can make an informed decision. Please refer to your contract agreement with CTI for details pertaining to what is, and isn’t covered.
Q. What if I don’t have support covered in my agreement with CTI?
A. If you do not have support covered in your agreement, then our Support Technician can give you an estimate immediately over the phone, via email, or fax; and a written PO authorization (email is often sufficient) to begin work is usually all we need to assist you.